At The GARAGE SALE DOT COM AE FZ LLE, we are committed to ensuring a positive experience for our customers, even when purchasing pre-owned goods. Please read our exchange and returns policy carefully to understand your rights and responsibilities.

Customer can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

• The item must be returned in the same condition as it was received, with all original packaging, accessories, and documentation (if applicable).
• Any tampering, alterations, or repairs void the eligibility for return or exchange.

• Items are eligible for return or exchange only if:
• They arrive damaged, defective, or not as described in the listing.
• They fail to function as advertised within 7 days of delivery (warranty applies to electronics or specific categories ONLY if specified).
• Items not eligible for return or exchange:
• Items listed as “final sale” or “as-is.”
• Items with significant wear or damage not noted in the listing but caused after delivery.
• Items missing parts or accessories that were included in the sale.

• All requests for returns or exchanges must be initiated within 7 days of delivery.
• Approved returns or exchanges must be shipped back to us within 7 days of receiving authorization.

• Orders are typically dispatched within 3 business days after payment confirmation.
• Buyers will receive a tracking number via email once their order has been shipped (where applicable).

• Ensure that the correct delivery address and contact details are provided at checkout.
• Be available to receive the item or arrange for someone else to receive it.
• Notify us immediately of any delivery issues or delays.

• Certain items (e.g., fragile, oversized, or restricted goods) may have specific delivery conditions.
• We reserve the right to refuse delivery to areas outside our service zones.

1. Contact our customer support team at info@dubaigaragesales.com with:

   • Your order number.

   • Photos or evidence of the issue.

   • A detailed explanation of the reason for the return or exchange.

2. Wait for a response with instructions and a return authorization number. Unauthorized returns will not be accepted.

• Approved returns will be refunded to your original payment method within 7 business days of receiving the item.
• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped).

Exchanges are subject to item availability. If a suitable replacement is not available, a refund or store credit will be issued.

For approved returns and exchanges:

• If the issue is due to our error, we will cover return shipping costs.
• If the return is due to a change of mind or preference, the customer is responsible for shipping costs.

If you have any concerns or disputes regarding your return or exchange, please contact us at info@dubaigaragesales.com and we will work to resolve the issue promptly.

The Garage Sales.co.za reserves the right to amend this policy at any time. Please refer to this page for updates.